Caviren is an online lighting store offering thoughtfully selected lighting designed for comfortable, functional, and considered everyday spaces.

Our website is available at caviren.com.

Caviren is owned and operated by Shanghai Xinzhenhui Trading Co., Ltd.

These Terms apply to transactions and interactions between customers and Shanghai Xinzhenhui Trading Co., Ltd. in connection with Caviren and caviren.com.

By using this website or placing an order, you represent that you are legally capable of entering into a binding transaction under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website or services to:

• Engage in fraudulent, deceptive, or unlawful activity
• Attempt to gain unauthorized access to our website, systems, or customer accounts
• Interfere with the security, functionality, or operation of the website
• Transmit viruses, malicious software, harmful code, or similar material
• Misuse another person's personal, account, or payment information
• Violate intellectual property, privacy, or other legal rights
• Use our services in a manner prohibited by applicable law

Caviren aims to present product descriptions, photographs, dimensions, materials, finishes, lighting specifications, options, installation information, and other product details as clearly and accurately as reasonably possible.

Product appearance may vary slightly depending on screen settings, photography, surrounding lighting, manufacturing tolerances, materials, finishes, or other reasonable factors.

Customers should review the applicable product page carefully before completing a purchase.

Where a lighting product has specific installation, electrical, size, or compatibility requirements, customers should review those requirements before ordering.

If you have questions about a product before ordering, contact service@caviren.com .

Product prices displayed on caviren.com are the prices applicable at the time shown, subject to any valid promotion or adjustment displayed before checkout.

Applicable shipping charges, taxes, or other amounts will be displayed during checkout where required or applicable.

We may update prices from time to time.

A price change does not retroactively alter the price of an order that has already been successfully placed, except where correction is required because of an obvious pricing or listing error or otherwise permitted by applicable law.

Caviren may offer promotional prices, discount codes, limited-time offers, or other promotions from time to time.

Promotions may be subject to specific conditions, eligible products, availability periods, minimum purchase amounts, usage limits, or other terms disclosed with the applicable offer.

Promotional information should be reviewed together with any conditions displayed with the applicable promotion.

When you submit an order, you agree that the information provided during checkout is accurate and complete.

Submitting an order does not necessarily mean that the order has been finally accepted or shipped.

Orders may be reviewed for payment authorization, inventory availability, fraud prevention, delivery address issues, or other legitimate operational reasons.

If we are unable to fulfill an order, we may cancel the affected order or item.

If payment has already been collected, Caviren will process the applicable refund to the original payment method within 1–3 business days.

After the refund has been issued, it generally takes an additional 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

Available payment methods are displayed at checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payments may be processed through Shopify and applicable third-party payment providers.

Secure encryption technologies are used during checkout to help protect information transmitted through the checkout process.

Caviren orders are generally processed within 1–3 business days.

Estimated delivery within the United States is generally 5–10 business days after processing.

Based on these standard estimates, most U.S. orders are expected to arrive approximately 6–13 business days after being placed.

Caviren uses a multi-location fulfillment model. Orders may be fulfilled from different fulfillment facilities, including third-party partner facilities, depending on inventory availability, product requirements, and the delivery destination.

Caviren does not represent that all orders are shipped from a single local warehouse.

Orders of US$34.99 or more qualify for free shipping. For orders below this amount, any applicable shipping charge will be displayed at checkout before payment.

Once an order has shipped and tracking information becomes available, available tracking details will be provided.

Shipping and delivery timeframes are estimates and may occasionally be affected by carriers, weather, holidays, destination conditions, unusually high shipping volumes, or circumstances outside our direct control.

Customers are responsible for reviewing their shipping information before submitting an order.

If you discover an error in your shipping information, contact service@caviren.com as soon as possible.

Shipping information may be changed before the order has shipped. Once shipment has occurred, we may no longer be able to modify the delivery information.

Customers may request to change or cancel an order before it has shipped.

To request a modification or cancellation, contact service@caviren.com as soon as possible and include your order number.

Once an order has shipped, cancellation or modification may no longer be possible.

Where applicable, the return process may instead be available after delivery.

Eligible purchases may be returned within Caviren's 180-day return window, measured from the date of delivery and subject to the conditions in our Return & Refund Policy.

To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, together with included parts, accessories, hardware, or components where applicable.

Products that have been materially altered, misused, improperly installed, or damaged after delivery for reasons unrelated to a product defect may not qualify for return.

Customers must contact service@caviren.com before sending a return so that the appropriate return instructions and return address can be provided.

For preference-based returns or other returns not caused by a product issue or fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, Caviren will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are issued to the original payment method. Caviren generally processes an approved refund within 1–3 business days.

After the refund has been issued, it generally takes an additional 5–10 business days to appear through the original payment method.

If you believe your order arrived damaged, defective, incorrect, or materially different from its description, contact service@caviren.com .

Please provide your order number, a description of the issue, and relevant photographs or other supporting information when possible.

We will review the information provided and determine an appropriate replacement, refund, or return solution.

An approved resolution involving a damaged, defective, incorrect, or materially different item will be provided at no additional cost to the customer.

We aim to maintain accurate and current information throughout caviren.com.

However, occasional typographical errors, technical issues, inaccuracies, or omissions may occur.

Where appropriate, Caviren may correct website information, product information, or obvious errors.

Nothing in this section is intended to limit consumer rights that cannot legally be waived.

Unless otherwise indicated, the Caviren name, branding, website design, written content, graphics, logos, product presentation, and other original materials appearing on our website are owned by, licensed to, or otherwise used with authorization by the applicable rights holder.

You may use the website for personal, lawful shopping purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, copy, scrape, or misuse protected website materials without appropriate authorization.

When you communicate with Caviren, you agree not to submit unlawful, abusive, fraudulent, malicious, misleading, or rights-infringing material.

Information provided to customer support may be used as reasonably necessary to respond to your request, administer your order, process a return or refund, resolve a dispute, prevent fraud, or otherwise operate our services in accordance with our Privacy Policy.

Caviren relies on third-party providers to operate certain parts of our online store.

These may include services relating to:

• Ecommerce infrastructure and Shopify
• Payment processing
• Shipping and logistics
• Fulfillment
• Analytics and measurement
• Advertising and attribution
• Fraud prevention
• Website and technology services

Third-party services may be governed by their own terms and privacy practices.

Our website may contain links to third-party websites, platforms, services, or resources.

A link does not necessarily mean that Caviren controls, endorses, or is responsible for the independent third party's content, products, security, privacy practices, policies, or services.

We encourage customers to review relevant third-party terms and policies when leaving our website.

Your use of Caviren is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Our Privacy Policy also contains information regarding cookies, advertising technologies, privacy choices, analytics, attribution, and applicable third-party services.

We aim to keep caviren.com and our services reasonably available, but uninterrupted or error-free operation cannot always be guaranteed.

Website availability may occasionally be affected by maintenance, updates, hosting interruptions, network conditions, security events, technical failures, or other circumstances.

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, statutory rights, or consumer protections that cannot lawfully be excluded or limited.

Product-specific representations are governed by the information presented for the applicable product and by applicable consumer protection laws.

To the maximum extent permitted by applicable law, Caviren and Shanghai Xinzhenhui Trading Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances for which liability may lawfully be limited.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

These Terms do not reduce any mandatory consumer rights available to you under applicable law.

Caviren reserves the right to take reasonable steps to protect customers, our website, payment systems, and our business from suspected fraud, unauthorized transactions, abuse, security threats, chargeback abuse, or unlawful activity.

Where reasonably necessary, an order may be reviewed, delayed, declined, placed on hold, or cancelled in connection with legitimate fraud-prevention or security concerns.

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, policies, technologies, or applicable requirements.

The current version will be posted on this page. Where appropriate, the Last Updated date will be revised when changes are made.

Changes will apply prospectively to the extent required by applicable law and will not remove rights that have already accrued where those rights cannot legally be changed.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent reasonably necessary.

The remaining provisions will continue to apply to the extent permitted by law.

A failure by Caviren or Shanghai Xinzhenhui Trading Co., Ltd. to enforce a provision of these Terms in a particular situation does not automatically constitute a waiver of that provision or of the right to enforce it later.

These Terms and purchases made through Caviren are subject to the laws applicable to the relevant transaction.

Where mandatory consumer protection laws apply based on the customer's place of residence, purchase, or delivery destination, those laws and protections will continue to apply.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory rights or remedies available to a customer under applicable law.

These Terms of Service should be read together with the other policies applicable to Caviren and purchases made through caviren.com.