These Terms of Purchase apply to purchases made through caviren.com.

Caviren is owned and operated by Shanghai Xinzhenhui Trading Co., Ltd.

By placing an order, you represent that you are legally capable of entering into a binding agreement and that the information you provide during checkout is accurate and complete.

You agree to use the website and purchase products in accordance with applicable laws and regulations.

Personal information provided when browsing our website, placing an order, contacting customer support, or otherwise interacting with Caviren is handled in accordance with our Privacy Policy.

This may include information necessary to process orders, provide customer service, deliver products, prevent fraud, process refunds, and meet applicable legal or operational requirements.

When you submit an order through caviren.com, you are making an offer to purchase the selected products according to the prices, quantities, specifications, shipping information, and other details shown at checkout.

Receipt of an order confirmation does not necessarily mean that the order has been accepted or shipped.

We may review orders before fulfillment to confirm payment, product availability, delivery information, or other order details.

Caviren orders are generally processed within 1–3 business days.

We may decline, place on hold, or cancel an order where reasonably necessary, including situations involving:

• Product unavailability
• Incorrect pricing or product information
• Payment authorization issues
• Suspected fraudulent or unauthorized activity
• Incorrect or incomplete delivery information
• Other circumstances that prevent normal order fulfillment

If Caviren cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Caviren aims to present product descriptions, images, measurements, materials, finishes, lighting specifications, installation information, and other product details as clearly and accurately as reasonably possible.

However, minor differences may occur due to photography, screen settings, manufacturing tolerances, material characteristics, lighting conditions, or other reasonable variations.

Before purchasing, customers should review the applicable product page, including dimensions, specifications, available options, and installation requirements.

Installation requirements vary by product. Some Caviren lighting products may require mounting, assembly, electrical wiring, or professional installation.

Customers are responsible for reviewing the product specifications and confirming that a product is appropriate for the intended installation location and intended use.

Electrical installation should be performed in accordance with applicable local electrical and building requirements.

Where professional electrical installation is appropriate, customers should use a suitably qualified installer.

Caviren aims to provide accurate pricing information for products offered through the website.

Prices, discounts, promotions, and product availability may change from time to time.

In the event of an obvious pricing or listing error, Caviren may correct the error and, where necessary, cancel the affected order.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

The final amount payable for your order will be displayed at checkout before payment is submitted.

Payment methods currently available for your order are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

An order may not proceed if payment authorization fails, is declined, or requires additional verification.

Product availability may change between the time a product is displayed on caviren.com and the time an order is processed.

If an ordered product becomes unavailable, Caviren may contact you regarding the affected item or cancel that part of the order.

Where payment has already been collected for an item that cannot be fulfilled, the applicable amount will be refunded.

Orders are generally processed within 1–3 business days.

Estimated U.S. delivery is generally 5–10 business days after processing.

Orders of US$34.99 or more qualify for free shipping . For orders below this threshold, any applicable shipping charge will be displayed at checkout before payment.

Caviren uses a multi-location fulfillment model. Orders may be fulfilled from different facilities, including third-party partner facilities, depending on inventory availability, product requirements, and delivery destination.

Delivery times are estimates rather than guarantees. Carrier delays, weather, holidays, destination conditions, and other circumstances outside Caviren's direct control may affect delivery.

Customers are responsible for providing an accurate and complete delivery address during checkout.

If you notice an error in your delivery information, contact service@caviren.com as soon as possible.

We may be able to update information before shipment, but changes may no longer be possible once the order has shipped.

Eligible purchases may be returned within our 180-day return window, measured from the date of delivery and subject to our Return & Refund Policy.

Customers must contact service@caviren.com before sending a return so that the appropriate return instructions and return address can be provided.

For preference-based returns or returns not caused by a product issue or fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, Caviren will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are processed by Caviren within 1–3 business days and are issued to the original payment method.

After issuance, payment providers generally require an additional 5–10 business days to post the refund, although actual timing depends on the bank, card issuer, or payment provider.

If you need to change or cancel an order, please contact us as soon as possible.

Orders may be changed or cancelled before they have been shipped.

Once an order has shipped, changes or cancellations may no longer be possible. Where applicable, the order may instead be eligible for return after delivery under our Return & Refund Policy.

Taxes or other charges required for an order will be handled as applicable and, where collected through the checkout process, will be shown before the order is submitted.

Customers remain responsible for charges that may legally apply to their purchase under the laws of their jurisdiction where such charges are not collected directly at checkout.

Caviren may review orders for fraud prevention, payment security, and fulfillment purposes.

In some circumstances we may request additional information reasonably necessary to verify an order before fulfillment.

Orders suspected of being unauthorized or fraudulent may be delayed or cancelled.

These Terms of Purchase should be read together with the other policies published on caviren.com, including our:

• Terms of Service
• Terms of Use
• Privacy Policy
• Shipping Policy
• Return & Refund Policy

Where a more specific policy applies to a particular issue, that policy should be read together with these Terms of Purchase.

Caviren may update these Terms of Purchase from time to time to reflect changes to our operations, policies, products, or applicable requirements.

Updated terms will be published on this page together with an updated revision date where appropriate.

Terms applicable to an order are generally the terms in effect at the time the applicable purchase is made, subject to applicable law.